![]() Qantas and KLM didn't immediately respond to Insider's request for comment about Stephanie and Andrew's flight disruption. "It was so stressful because we didn't know if we were ever going to get home," Stephanie said.Įventually, an agent phoned them to say they were booked on the next available flight home on July 26, which was 12 days after their initial departure date. The couple said they got nowhere with Qantas and asked every airline at the airport to find them a flight back to Australia, but every plane was full. However, they said they found out at the airport that Qantas hadn't properly issued the family's flight tickets. The following morning, Qantas told the parents it had booked them onto an afternoon flight that day. Overall, the couple told Insider they phoned Qantas 55 times and collectively spent 20 hours, 47 minutes, and 13 seconds speaking to customer service. They said customer service was a nightmare to get through to because the phone line would cut off and they would ring again, having to explain the whole situation again. The pair were on the phone to the airline all night trying to rebook a flight home. Stephanie and Andrew said they left Rome airport six hours after arriving there and headed to a nearby hotel, where they booked a room and immediately contacted Qantas' customer service. The pair said they spoke to Qantas at the airport but it told them it hadn't done anything wrong and the error wasn't the airline's fault. After spending 90 minutes discussing the matter with KLM, the flight departed without them. Over 20 hours on the phoneĮven though their daughter would sit on their laps during the flight, the parents said KLM couldn't add her because the flight was full. A couple of months later, I was notified there was an issue in relation to one of the connecting flights and so Qantas rebooked us over the phone with these KLM flights so think that's where the error arose," Stephanie said. "We initially had flights booked through Qantas with British Airways. The couple sent their flight details to Insider for verification. "She was on a different flight that departed 40 minutes after ours," Stephanie said. The couple said KLM Royal Dutch Airlines, which partners with Qantas, informed them at the check-in desk that their baby wasn't included in their booking on the flight from Amsterdam to Bangkok. The flight, which Stephanie said she booked nine months in advance, was a connecting flight from Rome to Amsterdam, then Amsterdam to Bangkok in Thailand, where the family wanted to spend a night before heading home to Australia. Qantas Airways booked a 13-month-old baby onto a separate flight to her parents who were trying to get home to Australia.Īfter nearly four weeks traveling around Europe, Stephanie and Andrew Braham told Insider they had an amazing time up until the point they arrived at Rome airport, Italy. They have finally managed to book a flight home, 12 days after the initial departure flight. They spent over 20 hours on the phone with Qantas' customer service and had to call them 55 times. Morgan via Getty ImagesĪ couple told Insider Qantas booked their 13-month-old baby on a separate flight from Europe to Thailand. The Braham family told Insider Qantas booked their 13-month-old baby on a different flight to them. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |